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Shopping |
- What payment methods can I use?
FlagClothes.com accepts the following methods of payment for purchases:
Credit Cards accepted:
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American Express
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Diners Club
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Discover
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MasterCard
- Visa
Other forms of payment:
We do not accept:
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CODs
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Layaway Plan
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Personal Checks
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Money Orders
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Credit Cards issued by banks outside of the U.S.
- Credit Cards with billing addresses outside the U.S.
- When will my order ship?
FlagClothes.com’s goal is to ship purchases of in-stock items within 48 hours of receiving your order.
We ship via United Parcel Service. Delivery to residential and business addresses should arrive within five to seven business days after your order has been shipped.
Shipments to Alaska, Hawaii and Puerto Rico are shipped via US Postal Service Priority Mail. Please add $12, over our regular shipping rates for Alaska and Hawaii. Allow approximately three to ten business days for delivery. FlagClothes.com is proud to offer shipping to APO addresses. We are unable, however, to ship to P.O. boxes.
For any International Orders please e-mail us at CustomerCare@FlagClothes.com or fax us at 415.898.0035
Delivery schedules are estimates. Actual delivery times may vary depending on ship-to locations. When estimating package delivery time, please allow for credit approval, address verification and order processing.
- When will my order be delivered?
Pending order verification and credit approval, orders placed prior to noon Eastern time and shipping to the address listed with your credit card company as your official billing address will arrive as specified above. Saturday and Sunday are not considered business days.
Standard Ground: within 5 to 7 business days
For Expedited Shipping Requests 3 Day, 2 Day or Overnight please call 800.955.2456 for shipping rates and product availability.
For outside the U.S. please call 415.898.0033
- What does it cost to ship my order?
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Shipping Rates |
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Purchase Value |
Ground |
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$ 8.00 |
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$11.00 |
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$13.00 |
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$14.00 |
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$16.00 |
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Free Shipping |
- Do you ship outside the United States?
Yes, For International Orders please e-mail us at CustomerCare@FlagClothes.com
or fax us at 415.898.0035 for Shipping cost and information.
- How will my order be shipped (what carrier)?
UPS ground service.
For Expedited Shipping Requests 3 Day, 2 Day or Overnight please call 800.955.2456 for shipping rates and product availability.
For outside the U.S. please call 415.898.0033
- What if I change my mind and want a different size or color after my order is placed?
Once an order is placed at FlagClothes.com, you cannot make changes.
For assistance please call our Customer Service Representatives at
800.955.2456
For outside the U.S. please call 415.898.0033
- Can I ship to another address?
Yes, you can ship to another address besides your own. When you register with FlagClothes.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. FlagClothes.com
will not contact anyone listed unless we have a specific question about a delivery.)
- What if I am not pleased with my selection-can I return this purchase?
If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition, unworn, and unwashed with tags still attached, with a copy of the invoice and the reason for return included.
To return or exchange merchandise, please contact our customer service representative by e-mailing us at CustomerCare@FlagClothes.com by calling (800) 955. 2456 or by faxing us at (415) 898. 0035.
For outside the U.S. please call 415.898.0033. You will be given a Return Authorization number and an address where to return your package. In order for your package to be received by our warehouse your return authorization number must be written on the outside of the package. Your total satisfaction is our top priority. If you have any questions please contact us.
- Will my order be taxed?
Applicable sales tax will be included on all orders shipped within California.
- I live outside of the United States. Can I order from FlagClothes.com?
Yes, we do ship outside the United as well as to APO addresses.
For International Orders please e-mail us at
CustomerCare@FlagClothes.com
or fax us at 415.898.0035 for Shipping cost and information.
- What do I do if my item arrives damaged?
Customer satisfaction is our goal at FlagClothes.com. Please contact our Customer Service Representatives at 800.955.2456 or 415.898.0033 outside the U.S. and we will replace the order. We will contact UPS to initiate a claim. Please keep all packaging until UPS has completed their claim process. It usually takes between 7-14 days.
- Can I see a record of my transactions with FlagClothes.com?
By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with FlagClothes.com by contacting our Customer Service Representatives at 800.955.2456.
For outside the U.S. please call 415.898.0033
- How long does it take to process my return?
Please allow 10 to 12 business days for receipt and processing of your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
- If I want to exchange my item for a similar item, or just a different size or color, how do I do that?
To exchange merchandise, please contact our customer service representative by e-mailing us CustomerCare@FlagClothes.com by calling (800) 955. 2456 or by faxing us at (415) 898. 0035.
For outside the U.S. please call 415.898.0033. You will be given a Return Authorization number and an address where to return your package. In order for your package to be received by our warehouse your return authorization number must be written on the outside of the package. Your total satisfaction is our top priority. If you have any questions please contact us.
Return shipping charges are the responsibility of the customer. FlagClothes.com
will happily ship the exchanged item at NO SHIPPING CHARGE to you.
- Do you sell your gift packaging?
Gift packaging is available for any of your purchases through FlagClothes.com. When prompted at the checkout page, just let us know you'd like to make your purchase a gift. If you select this service there will be a $4 dollar charge per item. Each item will arrive beautifully presented in our classic Nostalgia packaging. The purchases can be mailed to any United States address as a gift. FlagClothes.com does not currently support gift shipments to PO Box addresses. A personalized message can be printed on your gift receipt, which excludes pricing information, for easy exchange. FlagClothes.com
is pleased to provide the opportunity for you to send personal messages to friends and family with your gift. At this time we do not sell Gift packaging separately.
- Can I get a package delivered on Saturday?
Call our Customer Service Representative for Assistance 800.955.2456.
For outside the U.S. please call 415.898.0033
- How do I know which size to purchase?
We offer size charts for all clothing. This will help guide you in determining which size to purchase. Click below to view our size charts:
- Jackets
- Polo Shirts
- Vests
- Shorts
- Shortalls
- What if I need help making a selection? Do you have a personal shopping service?
Please call our Customer Service line at 800.955.2456 and ask to speak with a personal shopper, who will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also e-mail us at CustomerCare@FlagClothes.com.
For outside the U.S. please call 415.898.0033
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Merchandise |
- I purchased an item several years ago by Limited Edition Ltd / FlagClothes.com - do you still make this item?
Please contact our Customer Service Representatives at 800.955.2456 for assistance in determining the availability of merchandise.
For outside the U.S. please call 415.898.0033
- Can I get replacement buttons for my shirt?
FlagClothes.com
has resources to replace buttons for some of our merchandise. Please contact our Customer Service Representatives at 800.955.2456 for assistance.
For outside the U.S. please call 415.898.0033
- How do I care for my purchase?
If you have a question on the proper care or fabric treatment of any of our items, please reference the item on our Web site, contact our Customer Service Representatives at 800.955.2456 or e-mail us at CustomerCare@FlagClothes.com.
For outside the U.S. please call 415.898.0033
- Is your merchandise manufactured in the USA?
Our merchandise is Exclusively made in the United States of America.
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Web Site |
- Why should I register?
Registering with FlagClothes.com isn't required to explore the site, but it will allow you to fully enjoy FlagClothes.com. Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time. You cannot make purchases without being registered.
Registering allows you to maintain an account with FlagClothes.com. Return customers can store credit card information for easier shopping, maintain an address book, review order history, check current orders and edit billing or shipping information.
Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" button anytime during your visit. FlagClothes.com
> is a secure site that respects your privacy. Read more about Security and Privacy.
- Is there a risk to storing my information online with you?
Your privacy on the Internet is important to us at FlagClothes.com
. We do not share, sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully.
- Do you sell names to other companies?
Your privacy on the internet is important to us at FlagClothes.com. FlagClothes.com
does not share, sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully.
- I forgot my password, what should I do?
If you have forgotten your password, please click forgot password
and your password will be mailed to your email address.
- What browser settings do you recommend?
Our site is optimized for use with Microsoft Internet Explorer 4+, Netscape Communicator (Navigator) 4+ and AOL 5+ browsers. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's Web site.
If you're running a browser of the 3.0 generation, you may experience difficulty entering some of the more secure parts of FlagClothes.com. Our recommendation is that you simply upgrade (free of charge) to the latest version of Netscape or Internet Explorer by visiting your browser's Web site.
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General |
- Do you have a catalog?
You are in our interactive catalog right now. We create and get new styles in often. It would be too difficult to keep up with on paper. Just visit http://www.FlagClothes.com
to check out what we have available.
- How do I find out about employment opportunities at FlagClothes.com?
We offer many exciting career opportunities and are always searching for the most talented people to join our team. If you would like to apply for a position with Limited Edition Ltd./FlagClothes.com email your resume to Limited Edition Ltd.
E-Mail: LE@FlagClothes.com
We will contact only those persons selected for further consideration. FlagClothes.com is an equal opportunity employer.
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